FAQ

Frequently Asked Questions

Is this expensive? In many instances it is less expensive than doing payroll yourself. There’s a lot of costs that go unnoticed when you do your own payroll. And hiring us is like having a partner, because we then assume the risk of mistakes.  IRS penalties, which averaged $670 a few years ago according to the WSJ, can be costly. We evaluate if our service is a good fit for your company first, then you decide.

What’s your guarantee? We GUARANTEE you will never have to pay any amount to us unless you are happy with the service. I know of no other payroll service anywhere that can make this claim. You will not be “stuck” with us.

Is there a contract? You do NOT sign any contract. Period.

I’ve read stories about payroll fraud. How do I know our taxes are being paid? Since we do not take custody of any of your payroll money, the tax payments are treated the same way. Everything stays in your own account until it is due.

Do you offer direct deposit? Yes, direct deposit is very popular.

Can you handle child support and other garnishments? Absolutely.

Is it easy to make changes? Yes, just call, email, or text message, we respond to you very quickly.

How long have you been doing payroll? Over 13 years.

We need certain special reports from time to time, do you charge extra for that? No, it’s all part of the service, you get as much or as little reporting as you want.

Our bookkeeper wants payroll accounting help, will you do that? Yes, bookkeepers and accountants love our system because we can give you exactly what your people need to “book” the pay easily and quickly.

What are they hiding in Area 51? I don’t have a clue. (just checking if you’re paying attention)

What if I don’t want to sign any checks? We can create a signature file that will print signatures on the check.

What if I want the payroll service (us) to take custody of all the payroll funds? Sorry, we don’t do that. If that is the way you must do it, I would recommend going with a national, well-known service like Paychex or ADP. Your money will be safe in their hands.

My last payroll service blamed us for every single mistake, is that what you’ll do too? Everyone makes mistakes, we’re no exception. If we bollix something up, we make it right without excuses and take corrective steps. We work hard to avoid errors because we don’t like paying for penalties! (Hello, Captain Obvious)

How do we reconcile our checking account with your system? With our system, you are able to reconcile just as you would if you were doing your own payroll in-house because each check is in your system. It’s a highly accurate way to do it – your bookkeeper will actually crack a smile.

How do you handle fines and penalties? If we goof, we’ll pay the fines and penalties. As you might imagine, this makes us very careful!

I want what we pay people to be confidential, how is that done? Pay rates are hard to keep confidential when payroll is done in-house or when reports I’ve seen from our competitors show everyone’s details on their reports. By us doing the payroll, we can keep sensitive information out of the wrong hands.